Queenz Entertainment Travel Services: Terms & Conditions

Deposit Requirements: A non-refundable deposit is required to confirm your reservation and secure current pricing. Without a deposit, prices, availability, and reservation status are subject to change.
Final Payment: Full payment must be received by the specified deadline to retain your booking. Failure to pay by the deadline will result in cancellation and forfeiture of all payments made.
Payment Methods: We accept all major credit cards, bank transfers, and approved payment gateways. All payments must be made in full, with fees (if applicable) covered by the client.

Price Guarantee with Deposit: Prices are guaranteed only once the deposit is received. Prices and availability are subject to change until this deposit is made.
Changes in Price: In the event of changes in supplier pricing, taxes, exchange rates, or other factors outside of our control, Queenz Entertainment Travel Services reserves the right to adjust pricing as necessary.
Notification: If prices increase after the deposit is made due to unforeseen reasons, we will notify clients, providing options to either pay the additional cost or cancel with a partial refund.

Cancellation Policy: All deposits are non-refundable. If you must cancel your booking, please notify us immediately in writing. Cancellations after final payment are subject to additional charges as outlined in your booking confirmation.
Refunds with Travel Insurance: Cash refunds are only available to clients who have purchased travel insurance that includes trip cancellation coverage with a cash refund option. Without travel insurance, clients will receive credit or vouchers applicable to future travel with Queenz Entertainment Travel Services, which are valid for 12 months from the original travel date. After this period, credits and vouchers will expire and hold no value. Extensions beyond this validity period are not permitted.
Partial Refunds & No Shows: No refunds will be given for no-shows, unused portions of travel, or voluntary changes made during the trip, regardless of insurance status.
Changes to Itinerary: Any modifications requested by the client after confirmation may incur additional fees and are subject to availability.

Travel Changes: Queenz Entertainment Travel Services is not responsible for delays, changes, or cancellations beyond our control, including those caused by airlines, weather, or other unforeseeable events.
Third-Party Providers: We act as a booking agent for hotels, transportation, and other services. Our agency is not liable for any injury, loss, or damage incurred through third-party services.

Authorization of Charges: By submitting payment, the client authorizes Queenz Entertainment Travel Services to charge their card or bank for the agreed amount. Clients will receive a confirmation with details of the services included.
Chargeback Policy: By signing these terms, clients agree not to pursue credit card chargebacks or payment disputes without first contacting Queenz Entertainment Travel Services to resolve any issues.
Resolution of Disputes: Clients agree to resolve all disputes directly with Queenz Entertainment Travel Services within 30 days of travel completion. In cases of unauthorized disputes, we reserve the right to pursue legal action or charge a fee to cover dispute handling costs.
Refund Procedures: Refunds, if applicable, will be issued directly through the payment method used. Processing times may vary.

Passport & Visa Requirements: All clients are responsible for securing valid passports, visas, and any other entry documents required.
Insurance: We strongly recommend purchasing travel insurance to cover cancellations, medical expenses, or other unforeseen circumstances.

Acknowledgment: By booking with Queenz Entertainment Travel Services, clients acknowledge and accept these terms and conditions in full. A digital or written confirmation of these terms is binding.